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Analysis Failed or Stuck

Use this guide for Audience Match, Content Match, enrichment, and monitoring operations that fail or appear stalled.

Quick triage​

  1. Refresh the page and verify job status.
  2. Retry with a smaller batch.
  3. Confirm sufficient credits and plan limits.

Common causes​

  • Temporary provider/data access issues
  • Unsupported creator-platform combinations
  • Oversized bulk requests
  • Stale browser state

Recovery steps​

Step 1: Retry with smaller scope​

Try one creator first, then scale gradually.

Step 2: Adjust depth​

For fit analyses, use lighter depth first, then rerun deeper only for top candidates.

Step 3: Re-run after short delay​

Transient failures often resolve on retry.

Credits and failed jobs​

Technical failures are generally not billed the same way as successful runs. If you suspect unexpected usage impact, review credit history and contact support with timestamps.

When to escalate​

Escalate if:

  • Multiple retries fail across different creators
  • Jobs remain in processing for unusually long periods
  • The same error pattern persists across sessions

Include campaign name, creator(s), and time window in your report.